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Update 14:05 – Microsoft 365 services are starting to come back, but the incident is not yet confirmed as resolved. Please read this notice before contacting us.
Microsoft 365 Service Outage
Last updated: 13/11/26 - 14:05
Update 14:05: services are starting to come back. Whilst Microsoft has not yet confirmed the incident as resolved, we are seeing Microsoft 365 services resume availability. Some people may still have problems, or find things work on and off, until the fix is complete.
What's going on?
Microsoft is experiencing a service outage that's affecting people worldwide. Outlook (emails), Teams, SharePoint, OneDrive and Copilot may not work, or may work on and off.
No. Your computer, account and internet are all fine. Please don't restart, don't reset your password or reinstall anything. It won't help, and it could cause extra hassle later.
Can you fix it?
Unfortunately no. This problem is inside Microsoft's own systems, so only Microsoft can fix it. We're watching it closely and will update this page as soon as we hear more.
Please don't call us about this outage unless you need to. Keeping our phone lines clear means we can help those who have other problems.
Once the service is restored - Watch out for scam emails! Criminals often use big outages to send fake messages that look like they're from Microsoft or IT support, asking you to "restore access", "re-verify your account" or "reset your password".
Don't click links or open attachments in emails about the outage.
Never enter your password from a link in an email, even if the page looks like Microsoft.
Microsoft and RCN will never ask for your password or a sign-in code.
You don't need to do anything to get access back. It will return by itself once Microsoft fixes the outage.
If you're not sure about a message, don't reply to it. Call us instead. If you've already clicked a link or entered your details, call us straight away.
Please call us if:
you have a problem that isn't Microsoft 365, or
you have another urgent issue, or
things are still broken after we post that Microsoft has fixed the outage.
Thanks for bearing with us.
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