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RESOLVED – Microsoft 365 services are back to normal. Stay alert for scam emails, calls and messages following the outage.
Microsoft 365 Outage – Resolved
Last updated: 14/11/26 - 09:00
Still having problems?
Most people won't need to do anything. If something still isn't working, restart Windows initially. If it's still not working, get in touch.
⚠ Security alert - Post-Incident - Beware of scams/phishing
Following the recent Microsoft 365 outage, we are expecting an increase in threat actors claiming to be Microsoft or IT support. They may tell you to “restore access”, “re-verify your account” or “reset your password”.
WHERE SCAMS MAY COME FROM
Email
Fake Microsoft or IT messages with sign-in links or attachments.
Phone
Callers claiming to be Microsoft or “the IT team”, asking you to install software or read out a code.
Text (SMS)
Urgent messages with a link to “fix” your account.
WhatsApp
Unknown numbers posing as support staff or a colleague.
Teams
Chats or calls from external accounts called “Help Desk” or “IT Support”.
REMEMBER
✗
RCN and Microsoft will never ask for your password or a sign-in / authenticator code.
✓
You don't need to do anything to restore access after the outage.
✗
Never approve a sign-in prompt on your phone that you didn't start yourself.
✗
Don't install remote-access software because someone asked you to, unless you've confirmed it's us.
Not sure if it's genuine? Don't reply or engage.
Already clicked a link or shared your details? Call us straight away.
☎ 01423 859 011
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